General

• Q: What is PikaIT?

  A: PikaIT is an AI-powered IT assistant designed to help employees with various IT-related questions and issues.

• Q: How do I contact IT support?

  A: You can submit a ticket through the "Submit Ticket" option in the Help section of PikaIT.

Account and Access

• Q: How do I reset my password?

  A: You can reset your password by visiting the company's password reset portal or contacting IT support.

• Q: What should I do if I'm locked out of my account?

  A: Contact IT support immediately. They can help you regain access to your account.

Software and Applications

• Q: How do I install new software on my work computer?

  A: Contact IT support for assistance with software installation. They can ensure the software is approved and properly licensed.

• Q: What should I do if an application is not responding?

  A: Try closing and reopening the application. If the issue persists, restart your computer. If the problem continues, contact IT support.